Information about your ICBC claim
What you'll need before you report a claim to ICBC
- The licence plate number of each vehicle involved
- The driver’s licence number of each driver involved
- Insurance information for any vehicles not insured by ICBC
- Details including location, time of accident and direction of travel
Note: for a hit and run claim, you’ll only need your driver’s licence number and your vehicle’s licence plate number.
The following information may help ICBC process your claim faster:
- The name and address of your preferred or nearest repair facility if the vehicle is not driveable.
- Police file number (if applicable)
Call us to report your claim.
Toll free: 1-800-910-4222
Lower Mainland: 604-520-8222
View details of your claim
When you sign in, you can view certain details of your claim, such as:
- Assessed responsibility: This is the degree of responsibility assigned in a crash.
- Deductible: The amount you have to pay toward repairs before your insurance pays for the rest.
- Claim representative’s information: The name and phone number for the claim representative assigned to your claim.
- Current location of your vehicle if it’s not driveable: For example, the tow yard, repair shop or ICBC facility where your vehicle is currently located.
- Your ICBC insurance coverage at the date of the incident.
Add supporting documents
When you sign in, you can upload documents related to your claim, such as:
- Photos and video footage of the incident
- Receipts for expenses you may have incurred
- ICBC forms and/or documentation requested by your claims representative
Please note, it could take a few business days for a claim representative to review uploaded documents. They’ll contact you if they have any questions.
FAQ about ICBC claims and Treatment
Do I need a referral to receive my 12 visits from ICBC?
No, all you need is your claim number. Select the link above to report a claim.
What if I already have an ICBC claim open?
You will need to report a NEW claim. This will activate the 12 pre-approved visits. If your claim is open and
outside the initial 12 weeks, you will need to be re-approved by ICBC to receive treatment benefits.